ICT Business Analyst


Role Objective

This role will be responsible for mapping business processes improvements,

translate business needs into user requirements, functional and technical specifications.  The role will act as the conduit between the customer and the IT solution provider.

Terms and Conditions

Contract Term:   2 Year Fixed Term

Reports to:  ICT Technical Solutions Project Lead

Location: Newtownmountkennedy


Process Analysis:

  • Manage the engagement with senior business process owners to develop and advance their technical strategies and process-specific enhancements.
  • Identify opportunities to improve the services, procedures and tools used within Coillte and for any new demands or existing products.
  • Analyse information needs and functional requirements and produce business or user requirements documents, use cases, screen, and interface designs.
  • Elicit requirements using interviews, document analysis, requirements workshops and process task and workflow analysis.

New demands:

  • Manage change of existing business processes to ensure impact are assessed and approved by the Process Owner before development commences.
  • Provide inputs to support the procurement process and assist in the scoring and evaluation of solution proposals
  • Assist with viewing, validating, improving and redesigning business processes company wide

People and Organisation:

  • Provide support to Business Process Owners in evaluating changes to already embedded processes.
  • Manage and develop how Coillte engage with stakeholders and manage expectations of what can be delivered and when.


Behavioural Competencies:

  • Drive for Results: The drive to exceed goals and push self and others towards high levels of performance.
  • Customer Focus: A good understanding and knowledge of our customers’ needs and requirements.
  • Communication: Excellent communication skills with an ability to actively listen and negotiate in a demanding environment.
  • Collaboration: Excellent interpersonal skills to build effective relationships with staff, contractors and stakeholders.
  • Problem-Solving: Proactive in identifying issues and addressing them promptly by working on own initiative.
  • Attention to Detail: Good ability to deliver accurate and timely data and information.
  • Organised: A highly organised individual that can prioritise and execute several operational initiatives.
  • Decision-making: The capacity to make good decisions and delegate responsibility where appropriate.
  • Execution Excellence: The capacity to reduce complexity and increase efficiency and simplification in our business processes.

Technical/Professional Competencies 

  • Relevant qualification in Information Technology and/or Business to HETAC Level 8.
  • Minimum of 3+ years’ experience in similar role
  • Excellent Interpersonal, MS Office and presentation Skills
  • Strong analytical skills
  • Good understanding of technology solutions and application development
  • Ability to engage in multiple initiatives simultaneously.
  • Ability to work independently and with users
  • Strong focus on continuous development and improvement
  • Concern for order and quality with a habit of monitoring and checking work or information and insisting on adherence to agreed standards.
  • Strong problem solving and troubleshooting skills
  • Clear understanding of how ICT can be harnessed to add value in
  • Coillte and the challenges involved in doing so


Closing date for applications is 4pm Friday 29 September 2023. Please submit your cv to forestrecruitment@coillte.ie

Coillte is proud to be an equal opportunities employer. We are committed to providing an inclusive and diverse workplace for all which builds upon our core values and fosters a positive work environment where EVERYONE can bring their true self to work and achieve their full potential.

If for any reason you would like us to make any supports or accommodations to help you in making your application please contact us at 01-2011412 or forestrecruitment@coillte.ie

Your application details will be stored for a period of 14 months in line with the Data Protection Act 1988, Amended 2003, and the General Data Protection Regulation (Regulation (EU) 2016/679, and used solely for the purposes of your application for employment within the Company. For more information on the processing of your personal data please see our Data Protection Policy and Privacy Policy.